5 Ways to Boost Patient Loyalty in Your Health System
Over the last decade, the financial relationship between patients and healthcare providers has undergone a shift. The rise of high-deductible health insurance plans and increased out-of-pocket expenses has morphed patients into consumers– researching providers and shopping for services before deciding where to get treatment. In order to maintain patient retention and consumer loyalty, healthcare organizations need to be proactive in engaging patients and offer solutions to those that struggle to afford care. By improving the patient payment experience, providers can boost patient loyalty and ultimately increase revenue through repeat visits and patient referrals. Below are five ways healthcare providers can improve the overall patient experience, thereby improving patient loyalty.